Offer superb customer experience
What is ClickChat?
ClickChat is a Help desk software that typically catches all your incoming communication from customers and transforms it into tickets for easier management.
Your customers use all kinds of ways to reach out like email, messengers or live chat, so keeping all communication in one place helps your customer service agents understand the issue better and answer faster.
- Improve your efficiency with a multi-channel solution
- Manage all of your customer communication from one place
Who utilizes help desk software?
Any business that offers customer support or customer service can utilize help desk software for easy handling of customer inquiries. The responsibility goes to customer support teams, who are the primary users of help desk software. However, help desk systems often come with advanced features to extend their usefulness to other departments. A sales team can take advantage of call center capabilities or live chat, while an IT service desk can utilize emails and the customer portal with a knowledge base.
Get started with ClickChat.
Manage user conversations flawlessly from several social media channels, emails and text channels all in one user interface.
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